Returns and Exchanges

Eligibility and Timeframe

• Time Limit: Customers must request a return within 15 days of receiving their order. 
• Condition: Items must be unopened, unused, in their original condition, and in their original packaging with proof of purchase. 
• Hygiene Exception: For health and safety reasons, used or opened bars of soap cannot be returned, restocked, or resold.

Non-Returnable Items

• Custom or personalized favor soaps.
• Mystery boxes, trial sets, or final sale items.
• Gift cards. 

Damaged, Defective, or Incorrect Orders

• Inspection: Customers should inspect their package immediately upon delivery. 
• Resolution: If an item (not the shipping box) arrives broken, damaged, or wrong, we will replace it or issue a full refund immediately at no extra cost to the buyer. If your package is damaged during transit, customers should contact the shipping carrier directly to file claims or investigate delivery issues. 

Return Process and Shipping

• Initiation: The customer must email handmade@soapmakingbride.com  to get authorization before shipping anything back. 
• Return Shipping Fees: The customer pays for return shipping unless the item arrived damaged or the wrong product was sent (in which case the brand covers shipping or provides a prepaid label). 
• Refunds: Once the unused return is received and inspected, refunds are processed back to the original payment method within 5 to 10 business days. 

Exchanges

• Because personal care scents or preferences vary, direct product-for-product exchanges are typically handled by having the customer return the unopened item and place a new separate order, or by offering store credit.